About:

A venture-backed SaaS company with a focus on enabling multichannel ecommerce, ChannelAdvisor supports their customers via their Drupal-based Support and Strategy Center (SSC). This private portal is where ChannelAdvisor's clients log in and find help and support for the award-winning SaaS ecommerce automation tools that ChannelAdvisor delivers to the some of the world's largest ecommerce companies.

BSP Solution:

The SSC contains a thriving community of ChannelAdvisor users as well as extensive documentation, other content, and a support ticketing system. It is utilized heavily by ChannelAdvisor customers and employees. Bluespark Labs helped to extend and improve the SSC, focusing on improving site search features and self-help workflow.

Interesting Features

• Improved Search functions
• Improved self-help workflow
• Improving code base to Drupal standards